Frequently Asked Questions

Ordering and Payment

What payment methods do you accept?

We accept payments through Paypal or bank wire transfer. For wire, we accept bank deposit to the following banks noted here. If the payment does not arrive within 5 working days, the order will be cancelled.

Is it safe to use my credit card in purchasing online?

The 'padlock' icon signifies that all credit card transactions on the website are secure. All transactions are strictly confidential. Get Blued does not view and store your credit card information.

How would I know if my payment and order went through?

Once your transaction is complete you will immediately receive a confirmation email containing the verification of your order including shipping and payment details. We process orders within working days (Monday to Friday) and business hours (9 AM - 6 PM) only.

Shipping and Delivery

How long will it take for me to receive the items?

Standard Transit Time: 2-3 working days within the Philippines.

What courier do you use?

Courier: XEND

Returns and Exchange

Please refer to our Shipping, Return and Exchange Section on our Terms and Conditions Page.

Product Information

How would I know if items are available or not?

Unless otherwise noted, all items available on the website are in stock and ready for immediate shipping.

Customer Service

I need personal assistance with my order. Who can I contact?

For inquiries, email our customer service at or check out our contact page. We shall process your concerns and orders within working days (Monday to Friday) and business hours (9 AM - 6 PM) only.

Customer Service and Operating Hours

Monday to Friday: 9 AM - 6 PM

Saturday and Sunday: Closed